Privacy Policy

Information we collect

Information you give us. This includes:

• Early-access requests: your name, work email, company, the number of homes you manage and how you track supplies today.
• Account information: your name, email address, password and language preference. Passwords are stored only in a secure, one-way encrypted form.
• Workspace content: the information your organization enters into Plenia, such as items, storage locations, properties and their addresses, billing contacts, notes and photos.
• Messages you send us, for example when you contact support.

Information about team members. Account owners and managers can add the people on their team, including names, roles, optional email addresses and 4-digit PINs for shared tablets. PINs are stored only in a secure, one-way encrypted form.

Activity in the app. Plenia keeps a record of activity within each workspace, such as who took, restocked or counted which items and when. This record is part of the service your organization uses.

Technical information. When you use the Services, our systems receive information such as your IP address, browser and device type, and the pages you request. We use it to run the Services, keep them secure, diagnose errors and prevent abuse such as spam.

Cookies and similar technologies

We use only the cookies and similar browser storage that the Services need in order to work: keeping you signed in, remembering your language and display settings, and recognizing a shared tablet your organization has set up. We do not use advertising cookies or third-party analytics. If that changes, we will update this policy first.

How we use information

• To provide, operate and maintain the Services.
• To create and manage accounts, and to send invitations and other emails the Services need, such as sign-in links.
• To review early-access requests and invite new customers.
• To respond to questions and provide support.
• To protect the Services and our users, including preventing fraud, spam and misuse.
• To understand how the Services are used and improve them.
• To send occasional product updates. You can opt out at any time.
• To comply with legal obligations.

How we share information

We do not sell personal information, and we do not share it for targeted advertising. We share information only in these cases:

• Service providers. Trusted companies that help us run the Services, such as hosting, database, email delivery, error monitoring and translation providers. They may use the information only to provide their services to us.
• Within your organization. People in your workspace can see information according to the permissions your organization sets.
• Legal reasons. When required by law, or when needed to protect the rights, safety or property of Plenia, our users or others.
• Business transfers. As part of a merger, acquisition or sale of assets, subject to this policy.
• With your permission. In any other case, only with your consent.

Your organization's data

Workspace content belongs to the organization that uses Plenia. We process it on that organization's behalf and according to its instructions. If you use Plenia as a member of someone else's team, please send requests about that content to your organization. We will help them respond.

How long we keep information

We keep information for as long as needed to provide the Services and for the purposes described in this policy. Workspace content is kept while the organization's account is active and deleted within a reasonable period after the account is closed, unless the law requires us to keep it longer. Early-access requests are kept until you ask us to delete them or we no longer need them. Information used to prevent spam is deleted after one day.

How we protect information

We use industry-standard safeguards, including encrypted connections, access controls, strict separation between organizations' data, and one-way encryption for passwords and PINs. No method of transmission or storage is completely secure, but we work hard to protect your information.

Your choices and rights

Depending on where you live, you may have the right to access, correct or delete your personal information, or to receive a copy of it. To make a request, email contact@getplenia.com. We will respond within 30 days and will not treat you differently for exercising your rights. You can stop receiving product updates by replying to one of our emails or by contacting us.

Where information is stored

Plenia is based in the United States, and we store information primarily in the United States. If you use the Services from another country, your information will be transferred to the United States.

Children

The Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from anyone under 16.

Changes to this policy

We may update this policy from time to time. When we do, we will post the new version here and change the effective date. If the changes are significant, we will let account owners know.

Contact us

If you have questions about this policy or your information, email contact@getplenia.com.